CANCELLATION POLICY

We completely understand and acknowledge that life happens. However, your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioner's day that could have been filled by another patient. The cancellation policy is put in place to protect our micro-business.

As such, we require 24 hours notice for any cancellations or changes to your appointment. If you do not cancel or reschedule within the 24 hour window or you no show your appointment, you will be charged 100% of the appointment booked.

As a micro-business, we thank you for respecting our cancellation policy.

*A late cancellation fee will be applied in the event of illness, such as cough, cold, flu, other illness & COVID-19 exposure, diagnosis, quarantine, etc.

If you have any other questions, please do not hesitate to reach out and contact us here.

RETURN POLICY

We are genuinely committed to your satisfaction. 

We will gladly replace or issue credit for any damaged or defective product within seven days after delivery, less costs of shipping; no full refunds will be granted. Due to the purity of the ingredients used, we cannot accept any opened items. Therefore, to be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Please send us a detailed note at hello@azaleampls.com and we will take care of you.

No returns or credits will be granted after the seven days of delivery and we cannot accept returns or exchanges without a prior email communication.

Due to their energetic and consumable nature, all Living Libations products are final sale.

Please note, due to the nature of the raw ingredients, there may be a slight variation in between batches and products.